Call Center Representative (work from home - In Michigan) job at Advantage Health Centers Detroit, MI, US

Job Description

OVERVIEW: Responsible for performing a variety of customer service and administrative tasks essential for managing the business aspects of the practice and ensuring a positive experience for patients and callers. Pay range - $15 to $18 per hour based on experience
Duties, functions and responsibilities:
Answers incoming telephone calls on call center lines, addressing tasks within scope of job responsibilities.
May complete tasks such as scheduling appointments, providing patients or other callers with information, explaining services, gathering patient insurance information and other data, taking messages from callers, screening calls, and forwarding to appropriate recipients.
Assisting Quality and Outreach with follow up calls and scheduling for patients.
Entering insurance and other data information related to patient appointments into EMR system.
Communicating with medical records and external medical offices via fax, phone, or email.
May perform front office, medical record room, or billing office activities as required.
Performs other related duties as assigned.
Knowledge, skills, and abilities:
Knowledge of the principles and processes for providing good customer service.
Knowledge regarding laws related to HIPAA, patient and employer confidentiality.
Excellent computer skills and familiarity with Microsoft Office and dental /medical practice management/billing software.
Detail oriented with excellent organizational skills.
Skill in communicating effectively with the public and other employees.
Minimum qualifications:
Graduation from an accredited technical school or one year experience specifically in a medical office setting.
Excellent interpersonal, oral and written communication skills.
Formal computer training or equivalent work experience.
Understands dental/medical terminology and anatomy.
Understands insurance and patient billing and reimbursement.
PHYSICAL REQUIREMENTS (in accordance with ADA) :
Must be able to hear and speak clearly in order to communicate information to clients and staff.
Must be able to have vision adequate to read documents, a computer screen, registration forms and other clinic documents.
Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended periods .

Job Tags

Hourly pay, Work experience placement,

Similar Jobs

Calian PSP Ltd.

Nurse Educator Job at Calian PSP Ltd.

...Job Title: Nurse Educator Date: June 16, 2025 Locations: Calgary, AB, Edmonton, AB, Vancouver, BC, Montreal, QC Remote: Hybrid... ...but not limited to pharmacies, clinics, infusion sites, and telehealth. ~ Remote and field activities with specified centers to offer...

Groupe Hôtelier Grand Château

Maître d’hôtel Job at Groupe Hôtelier Grand Château

Un environnement en pleine volution. Une opportunit de contribuer activement au changement. Situ au cur de Laval, le Sheraton Laval et Centre de Congrs est lun des plus grands centres de congrs du Qubec. Nous accueillons chaque anne une grande diversit dvnements...

Forsyth Barnes

Technical Product Owner (Ref: 186166) Job at Forsyth Barnes

...growing, private equity-backed fintech delivering innovative risk, trading, and analytics solutions to financial institutions. Their... ...and delivering technical initiatives ~ Excellent communication skills with the ability to influence both technical and business audiences...

Children's Mercy Hospitals and Clinics

Vascular Access Nurse Job at Children's Mercy Hospitals and Clinics

...Vascular Access Nurse Requisition ID 2025-33748 Requisition Post Information* : Posted Date 4 weeks ago(7/3/2025 4:58 PM) Posting Category Nursing Division VASCULAR ACCESS TEAM Work Type Part Time Benefits Elig...

Alquemy Search & Consulting

User Experience Writer/Content Designer Job at Alquemy Search & Consulting

Senior UX Writer / Content Designer (1-Year Contract) Vancouver, BC (Great Northern Way) | Hybrid A leading global tech brand is hiring a Senior UX Writer / Content Designer for a 1-year contract supporting large-scale, enterprise-level products. This is a great opportunity...