Job Description

Job Title: Nurse Educator

Date: June 16, 2025

Locations: Calgary, AB, Edmonton, AB, Vancouver, BC, Montreal, QC

Remote: Hybrid .

Business Unit: Health.

Department: Pharma Patient Solutions.

Calian PSP is looking for Nurse Educators to join our team across Alberta, British Columbia and Quebec. This is a great opportunity to support a global pharmaceutical company! Calian Patient Support Programs offers competitive salaries and a great benefits plan to all employees!

Job Description:

The Nurse Educator is primarily responsible for the implementation, management and execution of our client's Patient Support Program(s). You will act as a Single Point of Contact (SPOC) for our client's patients, and you will assist in optimizing and accelerating positive patient and program outcomes, while ensuring support to cross-functional teams, such as Health Care Professionals (HCPs) or extended health team. You will be managing the daily program activities, supporting HCPs and other stakeholders in the field, while managing patient files and monitoring metrics and KPIs. You will execute on program nuances with respect to navigating, coordinating, educating, and supporting patient and HCP stakeholders in the delivery of the PSP treatments.

MAJOR ACCOUNTABILITIES:

Patient Support Program Related Accountabilities: 

• Support PSP Lead in the External Service Provider (ESP) management of specific functions related to the PSP, including but not limited to pharmacies, clinics, infusion sites, and telehealth.
• Remote and field activities with specified centers to offer bilingual support to patients' access to treatment.
• Support cross-functional PSP teams in reimbursement, FA, Adherence, and retro-billing/free of charge activities. 
• Ensure daily program activities are completed with due diligence and efficiency, including but not limited to data entry, reimbursement, financial assistance, document coordination, and communications to HCPs, patients, etc.
• Support patients with program enrollment, clinical screening, reimbursement, adherence support, document coordination, etc.
• Monitor and report on program metrics (KPIs) alongside PSP Lead and Brand teams; provide insights into these metrics and any possible improvements, as well as solutions to mitigate risks.
• Ensure program documentation and communications are up to date and approved by appropriate internal and external reviewers.
• Provide after-hours support to patients, clinics, and pharmacies as part of program risk management requirements.
• Be available for program emergencies from patients, clinics, and pharmacies.
• Ensure, with the support of IT, the availability and proper functioning of appropriate IT and call systems.
• Ensure business continuity of all programs.

Cross-Functional Accountabilities: 

• Develop and implement program tactics and innovative solutions in collaboration with the cross-functional teams, including (but not limited to): CRM and reporting optimization, budgets/forecasting, program services enhancements.
• Responsible for overall end-user training development of the program and systems for users.
• Assist field and medical teams in efficiently managing HCP requests.
• Assist in the explanation and presentation of patient support program services and capabilities to internal and external stakeholders.

QUALIFICATIONS AND EXPERIENCE: 

Competencies:

• Valid RN license in AB, BC or QC.
• Minimum of 5 years' experience post-diploma working in the pharmaceutical, biopharmaceutical, or health care industry.
• Patient Support Program Experience Required.
• Knowledge of the Canadian, national, and provincial health care systems and environment (monitor and adapt to the changing health care system and requirements).
• Customer service experience (ideally at a call center level).
• Team management and training experience are assets.
• Soft skills required: Strong problem-solving abilities, high emotional intelligence, ability to prioritize while multitasking, excellent oral and written communication.
• Bilingual - Written and Spoken English and French, an asset.

About Calian PSP Ltd.:

Calian PSP Ltd, specializes in the management and implementation of comprehensive Patient Support Programs (PSP’s) that enhance the patient's experience throughout their treatment journey. We design customized programs that connect clients, patients, healthcare workers and our dedicated team using a unique, proprietary software that ensures efficiency, adaptability, and excellent quality control. Our parent company, Calian has a long-standing history of stability enabled by a strong corporate culture and overall commitment to exceed costumers’ expectations. Calian, has a four-segment structure – Advanced Technologies, Health, Learning and IT and Cyber Solutions. The company’s unprecedented, continued growth has been both organic and through acquisition. We are a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum. Our Canadian successes have allowed us to expand into new and exciting initiatives, both here and abroad. Together, we will continue to enhance patient care to positively impact the lives of people everyday.

Job Tags

Full time, Remote job,

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