Job Description

Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsibilities

• Responsible for accurate data entry of incoming prescriptions, if required

• Responsible for accurate selecting billing and shipping methods for incoming patient orders

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

• Document patient reported information into TherigySTM

• Provides resolution to customer service issues to ensure member satisfaction

• Work with members to provide resolution to payment related issues on accounts/orders

• Maintain and keep reasonable production as determined by supervisor

• May assist in orienting and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.

• Must be able to work nights and weekends, as required.

Educational Requirements:

• Minimum: High School Diploma or GED

• Preferred: Pharmacy technician or related certification

Experience:

• Experience in a customer service-related field

• Preferred: 6-12 months experience as a pharmacy technician

Required (Mississippi Employees):

• Registered with the State of Mississippi as a Pharmacy Technician

Special Conditions of Employment:

• Drug test

• Initial and continuous exclusion and sanction/disciplinary monitoring

• Any and all additional eligibility requirements based on the specific position

Compensation

$18.00-20.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .

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Job Locations US-NY-Syracuse

Posted Date 4 weeks ago (7/9/2025 11:35 AM)

Requisition ID 2025-14366

# of Openings 4

Category Pharmacy

Location : Location US-NY-Syracuse

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