Job Description

Intake Social Worker

Hours : Monday to Friday, 9am–5pm schedule

Location: Downtown London, ON (In-person)

Position Type: Permanent, Full-Time

Salary: $44,000–$47,000 annually

This position is for our Healthcare client.

Make a meaningful impact at home.

We’re passionate about helping people live safely and independently in their own homes and communities. We're currently seeking an Intake Social Worker to join our Program Support team.

About the Role:

Reporting to the Supervisor, this role is part of a small, tight-knit team. You’ll be responsible for coordinating services, processing referrals, and advising clients on the types of programs available.

This is a heavily administrative position involving phone-based (and potential in-person) intake assessments, completing forms, and working closely with field staff and program coaches. You’ll be key in helping clients access the support they need with care and efficiency.

What You’ll Be Doing:

• Receive and assess program & client referrals via phone & in-person.
• Conduct intake assessments and identify client eligibility.
• Coordinate intake logistics and provide program guidance.
• Liaise with community resources and internal teams.
• Complete administrative tasks such as scheduling, form completion, and data entry
• Identify trends, track services, and assist with continuous quality improvements
• Participate in training and program development as needed

What You Bring to the Role:

• Bachelor’s in Social Work (BSW) or Social Services diploma
• New grads with some social services or customer service experience encouraged to apply
• Knowledge of the London, ON area
• Exceptional communication, client service, and coordination skills
• Ability to adapt to changing demands
• Culturally competent and comfortable working with vulnerable populations
• Familiarity with social work support programs in the London, ON area is an asset

Why Join Us:

• Gain valuable Social Work/Social Service Work experience to launch your career as a new graduate.
• Regular Peer Mentorship & Training to help support your career growth.
• Career growth opportunities
• Tuition reimbursement and coaching
• Inclusive and supportive culture with meaningful work
• Full benefits (health, dental, vision, paramedical) after 6 months
• Pension plan eligibility after 1 year of employment

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