Job Description

Assistant General Manager (Lounge Operations)

Air Canada

Richmond, British Columbia, Canada (YVR)

Overview:

The Air Canada Signature Suite is where travel dreams begin or finish before heading back home for our guests. We are passionate about delivering exceptional experiences to our guests and foster a vibrant workplace culture for our international team.

This is an exciting opportunity for a highly organized and experienced individual to manage daily operations at YVR and to ensure a smooth day-to-day function. Reporting to the General Manager, this role combines high-level operational management that requires the successful candidate to thrive in a fast-paced environment with the ability to lead and nurture teams, communicate effectively with a cross section of departments and personalities and have a desire for the overall success of the Signature Suite.

Key Areas of Duties and Responsibility:

• Supervise day-to-day operations, ensuring smooth operations of all areas and a commitment of maintaining high standards expected by the Signature Suite passengers.
• Help deliver superior customer service by creating memorable dining and best in class guest experiences through effective management and training of the service team
• Actively engages with guests to ensure a premium level of service and guest satisfaction
• Monitors and ensures high food and beverage quality in presentation and production for all offerings
• Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards
• Actively participates in the mentorship and support of all team members on a daily basis
• Be an inspirational, committed and responsible member of the ACSS Management Team
• Manage and liaise with other members of the management team to ensure a high level of services is provided to our guests.
• Ensure SOPs and service standards are fully met by all staff.
• Take initiative to identify areas for improvement and participate in continual improvement activities.
• A focus on ongoing training and development of the staff to Air Canada Signature Suite standards

Qualities & Requirements

The successful applicant will be flexible, decisive, reliable, and creative while having the ability and willingness to work flexible hours including weekends, holidays, and late evenings

Applicants must have valid work authorization to be considered for this position.

• 5+ years of experience supervising a premium food and beverage operation is required
• Critical thinker, solution-based individual experienced in creating business/customer relation structures
• An inspiring leader with strong leadership and people skills with the ability to elevate a team to achieve its highest potential and then take it to the next level
• Skilled at developing and creating dining experiences, menus and beverage lists that drive guest satisfaction and loyalty
• High level of attention to detail
• Proficiency in Microsoft office and good communication skills, including verbal and writing skills
• High sense of responsibility, ownership and initiative
• A solution provider committed to a vision of service that will provide an ultimate guest experience
• Ability to handle conflicting deadlines and prioritize
• As we are a travel-based business, it is essential to have the flexibility to work evenings, weekends and holidays

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Richmond, BC V7B 1W2: reliably commute or plan to relocate before starting work (preferred)

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